Cannot unarchive zip file
Modified on: Mon, 27 Feb, 2017 at 3:52 PM
If after downloading your digital purchase you get a message stating the zip file cannot be unarchived, this almost always indicates that there was an error before the file actually finished downloading. If you think this may be the case then please restart your router and reopen your browser, you can then log into your store again and retry downloading the release.
Should you need the download reinstating then please contact us.
If you're experiencing any network or local issues these are unfortunately outside our control but should be automatically resolved within a couple of hours at most. If you still can't download your purchase please get in touch so we can look into the issue further.
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