Sandbag Tickets FAQs

I haven't received an email confirmation for my order - why?
When you place an order with us you can expect to receive an email confirmation at the time you place your order. If you have not received an email confirma...
Mon, 27 Nov, 2017 at 4:54 PM
Can I cancel and refund my order?
Unfortunately, once an order has been placed it cannot be refunded unless the show is cancelled or moved to another date.
Tue, 28 Nov, 2017 at 9:00 AM
Do I need to create an account?
The first time your place an order on one of our ticket stores you will automatically create an account and the details will be e-mailed to you. You can the...
Mon, 27 Nov, 2017 at 12:08 PM
Why was my credit/debit card declined?
If you have received a notification from us stating that your credit/debit card has been declined, it could be for any number of reasons (even just down to ...
Mon, 27 Nov, 2017 at 12:09 PM
Can I make a change to my order?
Unfortunately, once an order has been placed it cannot be cancelled and refunded unless the show is cancelled or postponed. On most occasions, to prevent ...
Mon, 27 Nov, 2017 at 12:10 PM
Can I make a change to my shipping address?
If the tickets are due to be mailed out, then we may be able to change the delivery address on the order. However, once it’s being processed for dispatch ...
Mon, 27 Nov, 2017 at 12:15 PM
Can I add an item to an order I've already made?
No, once an order has been placed it cannot be amended.
Mon, 27 Nov, 2017 at 12:18 PM
Music or merchandise items ordered along side tickets
If you have purchased other items, along side your tickets, your confirmation e-mail will state if they are to be mailed to you and when. Often items are se...
Fri, 18 Oct, 2019 at 9:51 AM
My order still has not arrived after the estimated delivery time. What should I do?
If you have selected a work address as your preferred delivery address, please check with colleagues, your work reception and anyone else associated w...
Mon, 27 Nov, 2017 at 4:57 PM
I have received my order and it is damaged / faulty, what can I do?
If you have received a damaged or faulty item, please contact our customer services agent via the online contact form. Please include in your message a desc...
Fri, 18 Oct, 2019 at 9:55 AM