Sandbag Ltd Headquarters

Questions about ordering 10

• I haven't received an email confirmation for my order - why?
• Do I need to create an account?
• I'm having trouble signing in, what shall I do?
• Why was my credit card / PayPal declined?
• Can I make a change to my shipping address?

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Questions about orders not yet received 7

• Can I add an item to an order I've already made?
• My order includes a pre-order item - will you send out my package when everything is in stock?
• When will I receive a physical product item I pre-ordered?
• How long will it take me to receive my order once you've shipped it?
• My order still has not arrived after the estimated delivery time. What should I do?

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Questions about orders already received 5

• I have received my order and it is damaged / faulty, what can I do?
• I have received my order but you have sent me the wrong item
• I'd like to return my order
• Return addresses
• I'd like to exchange my item

Digital products questions 9

• How do I download a release?
• How do I download music to my Apple or Android phone or tablet?
• How to play my download?
• I'm trying to download my purchases but the speed is very slow, why?
• How do I unzip my download?

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Keeping in touch 1

• Contact us!