If you have purchased other items, along side your tickets, your confirmation e-mail will state if they are to be mailed to you and when. Often items are set to collect from the venue of the show – again, this will be stated on the store and your order details.

If you wish to return a music or merchandise item that you’ve purchased please get in touch with the Customer Services team first and they will advise you.

Our estimated delivery times are shown below. These times below can be affected by circumstances out of our control such as bad weather, delays at customs, busy times of year etc.

UK (incl. Northern Ireland): 1 - 4 working days

Western Europe: 3 - 7 working days

Eastern Europe: 5 - 15 working days

Rest of World: 5 - 20 working days