Digital products questions
When you place an order for a digital download you will see a link to download the file immediately on screen, you will also receive an email confirmation c...
Mon, 6 Feb, 2017 at 11:23 AM
Some Apple/iOS and Android devices such as the iPhone and iPad do not offer support for zip files by default. In some cases, you may need to load an app to ...
Mon, 6 Feb, 2017 at 11:25 AM
Your download will be delivered as a zip file on your device. Please ensure that any files you’ve downloaded are unzipped before you attempt to play them. ...
Mon, 6 Feb, 2017 at 11:30 AM
Please note that all our digital releases are stored on an
Amazon server cloud, which handles a large amount of data on the internet.
Therefore any sl...
Wed, 16 Nov, 2016 at 10:42 AM
In most cases your download will unzip automatically, but if this is not
the case please follow these instructions to decompress the zip file.
On a...
Wed, 16 Nov, 2016 at 2:59 PM
If after downloading your digital purchase you get a message stating
the zip file cannot be unarchived, this almost always indicates that there was
...
Wed, 16 Nov, 2016 at 3:00 PM
If you notice that your download has stopped before it has completed then this usually indicates a temporary connection issue locally, or on your network....
Mon, 6 Feb, 2017 at 1:42 PM
If you need to re-download a release, for instance if the file or your hard drive has been lost or corrupted, then we will gladly reinstate the download for...
Mon, 6 Feb, 2017 at 1:47 PM
A download voucher will be included in your vinyl packaging,
please follow the instructions on this vouchers to obtain your download.
Wed, 16 Nov, 2016 at 10:47 AM