Digital products questions

How do I download a release?
When you place an order for a digital download you will see a link to download the file immediately on screen, you will also receive an email confirmation c...
Mon, 20 Jun, 2022 at 2:59 PM
How do I download music to my Apple or Android phone or tablet?
Some Apple/iOS and Android devices such as the iPhone and iPad do not offer support for zip files by default. In some cases, you may need to load an app to ...
Mon, 27 Feb, 2017 at 2:44 PM
How to play my download?
Your download will be delivered as a zip file on your device. Please ensure that any files you’ve downloaded are unzipped before you attempt to play them. ...
Mon, 20 Jun, 2022 at 2:59 PM
I'm trying to download my purchases but the speed is very slow, why?
Please note that all our digital releases are stored on an Amazon server cloud, which handles a large amount of data on the internet. Therefore any slow down...
Mon, 27 Feb, 2017 at 3:51 PM
How do I unzip my download?
In most cases your download will unzip automatically, but if this is not the case please follow these instructions to decompress the zip file. On a Mac, nav...
Mon, 27 Feb, 2017 at 3:51 PM
Cannot unarchive zip file
If after downloading your digital purchase you get a message stating the zip file cannot be unarchived, this almost always indicates that there was an error ...
Mon, 27 Feb, 2017 at 3:52 PM
My download was interrupted before the end
If you notice that your download has stopped before it has completed then this usually indicates a temporary connection issue locally, or on your network. Y...
Mon, 20 Jun, 2022 at 3:00 PM
I need to download my previous purchase
If you need to re-download a release, for instance if the file or your hard drive has been lost or corrupted, then we will gladly reinstate the download for...
Mon, 20 Jun, 2022 at 3:00 PM
How do I claim the download bundled with my vinyl order?
A download voucher will be included in your vinyl packaging, please follow the instructions on this vouchers to obtain your download.
Mon, 27 Feb, 2017 at 3:54 PM