Questions about orders not yet received

Can I add an item to an order I've already made?
We are currently unable to add an item to your order. If your order is unshipped, we can of course cancel the order you have made thus enabling you to place...
Fri, 13 Oct, 2017 at 5:05 PM
My order includes a pre-order item - will you send out my package when everything is in stock?
When you place an order with us we will wait for all releases to come into stock and ship them in one go. This means that any orders containing a pre-orde...
Fri, 13 Oct, 2017 at 5:06 PM
When will I receive a physical product item I pre-ordered?
Our aim is that pre-order items will be shipped to reach you on the official release date. Please note that release dates are liable to change at any ti...
Fri, 13 Oct, 2017 at 5:06 PM
How long will it take me to receive my order once you've shipped it?
Our estimated delivery times are shown below. These times below can be affected by circumstances out of our control such as bad weather, delays at customs...
Fri, 13 Oct, 2017 at 5:07 PM
My order still has not arrived after the estimated delivery time. What should I do?
If you have selected a work address as your preferred delivery address, please check with colleagues, your work reception and anyone else associated with yo...
Fri, 13 Oct, 2017 at 5:07 PM
Do you have a tracking number for my package?
We do not currently track our packages as standard. In some cases, specific products will be sent tracked which will be shown at the time of purchase.
Fri, 13 Oct, 2017 at 5:08 PM
Will I pay taxes and customs duties?
Customers must be aware that they may be liable to pay Import Taxes and Duties if value of goods ordered are of a value over their national import threshold...
Fri, 13 Oct, 2017 at 5:08 PM