Questions about ordering
When you place an order with us you can expect to receive an email confirmation at the time you place your order. You will also receive a shipping notificat...
Wed, 24 Jan, 2018 at 1:55 PM
Sometimes, your PayPal email address is associated with an old email address you no longer use, so the purchase confirmation email and shipping notification...
Thu, 25 Jan, 2018 at 12:07 PM
You do not need to create an account to buy from our stores, however we recommend that you do as this provides you with the ability to see the progress of yo...
Tue, 23 Jan, 2018 at 3:35 PM
If you are unable to log into your account, please try the following: 1. Click the ‘reset your password’ link and a new password will be sent to your em...
Wed, 24 Jan, 2018 at 1:56 PM
If you have received a notification from us stating that your credit/debit card or Paypal order has been declined, it could be for any number of reasons (ev...
Tue, 23 Jan, 2018 at 4:10 PM
We are happy to change the shipping address for any order which has yet to be shipped. If you would like to do this, please complete and submit the online c...
Wed, 24 Jan, 2018 at 1:56 PM
UNFULFILLED – Payment has been successfully taken. Order is pending dispatch.
FULFILLED – Your order has been dispatched.
CANCELLED – Your order has b...
Tue, 23 Jan, 2018 at 4:12 PM
If you wish to cancel an order you’ve placed, please complete and submit the online contact form and we will arrange to cancel the order and refund you any ...
Wed, 24 Jan, 2018 at 1:57 PM
Please click on the customer login iconon the store and enter your email address and password that you would have created at point of purchase. Go to ORDERS...
Tue, 23 Jan, 2018 at 4:13 PM