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Jade Bird FAQs
Questions about ordering
I haven't received an email confirmation for my order - why?
Paid through PayPal, never received a purchase confirmation email
Do I need to create an account?
I'm having trouble signing in, what shall I do?
Why was my credit card / PayPal declined?
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Questions about orders not yet received
Can I add an item to an order I've already made?
My order includes a pre-order item - will you send out my package when everything is in stock?
When will I receive a physical product item I pre-ordered?
How long will it take me to receive my order once you've shipped it?
My order still has not arrived after the estimated delivery time. What should I do?
View all 7
Questions about orders already received
I have received my order and it is damaged / faulty, what can I do?
I have received my order but you have sent me the wrong item
I'd like to return my order
I'd like to exchange my item
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