Questions about ordering

I haven't received an email confirmation for my order - why?
When you place an order with us you can expect to receive an email confirmation at the time you place your order. You will also receive a shipping notificat...
Thu, 23 Jun, 2022 at 12:28 PM
Paid through PayPal, never received a purchase confirmation email
Sometimes, your PayPal email address is associated with an old email address you no longer use, so the purchase confirmation email and shipping notification...
Thu, 25 Jan, 2018 at 2:19 PM
Do I need to create an account?
You do not need to create an account to buy from our stores, however we recommend that you do as this provides you with the ability to see the progress of y...
Thu, 14 Dec, 2017 at 12:50 PM
I'm having trouble signing in, what shall I do?
If you are unable to log into your account, please try the following: 1. Click the ‘reset your password’ link and a new password will be sent to your em...
Thu, 23 Jun, 2022 at 12:29 PM
Why was my credit card / PayPal declined?
If you have received a notification from us stating that your credit/debit card or Paypal order has been declined, it could be for any number of reasons (ev...
Fri, 15 Dec, 2017 at 10:14 AM
Can I make a change to my shipping address?
We are happy to change the shipping address for any order which has yet to be shipped. If you would like to do this, please complete and submit the online c...
Thu, 23 Jun, 2022 at 12:29 PM
What does my order status mean?
UNFULFILLED – Payment has been successfully taken. Order is pending dispatch. FULFILLED – Your order has been dispatched. CANCELLED – Your order has b...
Fri, 15 Dec, 2017 at 10:15 AM
Can I cancel my order?
If you wish to cancel an order you’ve placed, please complete and submit the online contact form and we will arrange to cancel the order and refund you any ...
Thu, 23 Jun, 2022 at 12:29 PM
How can I check my order status?
Please click on the customer login iconon the store and enter your email address and password that you would have created at point of purchase. Go to ORDERS...
Fri, 15 Dec, 2017 at 10:16 AM
Our Size Guide
Wed, 2 May, 2018 at 12:43 PM